Return & Repair Policy
We ask that you please inspect your order within 14 days of receipt. We do not accept claims for missing items from your order after the 14-day period. Below are our guidelines for returns & repairs.
- If you receive a damaged item please email us the invoice # corresponding to the item along with a photo of the damaged item. We will then issue you a Return Authorization.
- All returns & repairs require a Return Authorization and will not be accepted without one.
- We will gladly provide a call tag for damaged items that have been reported within 14 days of receipt.
- Once the damaged item is received, a repair/replacement will be sent back to you or a credit will be applied to your account to go towards your next order.
- Repair for items up to 180 days from receipt is possible. A call tag will not be issued and return-shipping fees will be applied. Once we receive the damaged items our team will inspect the piece and determine if a repair fee will be applied.
- Damaged items that are past 180 days from receipt will have a repair fee to be determined once the item is received and shipping fees will be applied.
- There is no warranty for damaged items due to from normal wear.
International Customers Contact:
Elvira Martinez firstname.lastname@example.org
US Customers Contact:
Libby Johnston email@example.com
Each Mishky piece is handmade by skilled artisans in Colombia. Our goal is to ensure all of our customers are satisfied and we take pride in the high quality of each Mishky piece.