Product Care & Repairs
HAND-WORK AND ARTISANAL CRAFTSMANSHIP
At Mishky, each piece is handmade by skilled artisans with a commitment to quality. We take pride in the unique nature of our products and stand behind their craftsmanship.
Our pieces that fuse embroidery with traditional jewelry hardware are plated in 18k gold. Over time, the plating may darken or tarnish due to normal wear and tear. Unfortunately, we are unable to repair discoloration or tarnishing caused by wear. To maintain the quality of your Mishky pieces, we recommend storing them in a cool, dry place and avoiding contact with water, perfumes, lotions, oils, hairsprays, and other chemicals. When cleaning, use a soft cloth to gently wipe the metal surface and avoid excessive polishing, which may cause the plating to rub off or scratch.
Mishky will honor repairs for items purchased through mishky.com only, subject to the Repair Policy outlined below and within the specified time periods. For items purchased through other authorized Mishky retailers, please contact the original retailer for repair requests.
Repair fees will depend on the nature of the repair and the availability of materials. Mishky reserves the right to deny unreasonable repair requests, returns, and exchanges.
REPAIR POLICY AND PROCESS
For items purchased from mishky.com, we offer free repairs for any defective merchandise within 60 days of purchase.
For any repair requests within 180 days of purchase, our team will assess the damage and apply a charge to cover shipping, labor, and materials needed to repair your item, if it is possible. All repairs must be sent in a box with bubble wrap to prevent further damage.
To initiate a repair request, please email us at email@example.com and firstname.lastname@example.org with your order number, email address, and/or date of purchase. We will assess any fees and begin the repair process as needed.
We always strive to repair Mishky items whenever possible.
If you have lost one earring, we may be able to create a replacement earring depending on material availability. Please note that the cost of replacing a single earring is half the price of the original pair. Shipping costs will also apply.
Please allow up to 4 weeks for repairs.